“Application” means an application for utility services at a designated service location by written, telephonic, or electronic request and verified by the applicant as accurate. The application is a request for service and does not, in itself, bind the City to provide utility service. The City’s acceptance of the application by providing access to the utility shall constitute a contract between the applicant and the City incorporating the terms and responsibilities of this chapter.

“Bill,” “billing,” “utility bill” means the accounting to utility customers of all monthly recurring charges, payments received, adjustments and balances for activity relating to the ambulance, water, sewer, storm water and irrigation systems.

“Customer” means any person or entity to whom utility services are provided by the City, including the owner, occupants, spouses, domestic partners, and other nondependents residing in the residential properties receiving benefit from the utility, and all owners and occupants of commercial and industrial properties receiving a benefit from the utility.

“Director” means the Director of Finance, and his or her designee.

“Field service business hours” means Monday through Friday from 8:00 a.m. to 4:30 p.m. excluding holidays when City offices are closed.

“Field service nonbusiness hours” means any other days and times outside of field service business hours.

“Office business hours” means Monday through Friday from 8:00 a.m. to 5:00 p.m. excluding holidays when City offices are closed.

“Office nonbusiness hours” means any days and hours not included in office business hours.

“Owner” and “property owner” mean the legal owner of record as listed by Franklin County or other legal documentation and shall include a person purchasing real estate under a recorded land purchase contract so long as the person warrants that he or she has the authority under the terms of the contract to commit for utility services to the property in such manner.

“Owner account” means a utility account for a service location for which the owner is responsible for payment.

“Paid” means payment that has been received, processed and posted to the customer’s utility account.

“Service – existing connection” means any request for service provided through an existing water system, irrigation system, storm water system or existing sewer system service connection.

“Service – new connection” means any request for service that requires an additional connection to the water system, irrigation system, storm water system or sewer system.

“Tenant” means anyone who is not the property owner and who has permission from the owner to reside in or occupy a service location whether rent is involved or not.

“Tenant account” means a utility billing account for which the tenant is responsible for payment.

“Utility billing office” means the office inside City Hall, which is located at 525 N 3rd Ave. Pasco, WA, where the cashiering and billing takes place. It specifically excludes the drop box located at City Hall or any other location.

“Utility charges” means any and all charges, fees, penalties and interest processed through the City utility billing system. [Code 1970 § 3.200.010.]