(1) All utility charges shall be due immediately upon billing and become delinquent if not paid in full 20 days after the date of billing. Late fees, penalty fees and collections fees are considered delinquent when assessed.

(2) Notice of delinquency shall be sent on the subsequent monthly bill informing the customer that a late pay penalty fee has been added and if payment for all delinquent charges is not received by the date, time and location listed on the notice, additional fees will be incurred and water service may be stopped without further notice. A copy of the delinquent bill will also be sent to the owner for all delinquent tenant accounts. Delinquent charges that are not paid by 10 days past the subsequent monthly bill date shall be sent a phone notification to the customer’s designated local phone number on file stating the date and time by which payment must be received in order to be excluded from the disconnect collection process. Delinquent charges that are not paid by 12 days past the subsequent monthly bill date shall be subject to disconnection of water service until all delinquent charges are paid unless the Director and the customer establish a written and signed payment arrangement to provide for payment of all charges billed and expected to be billed by the last payment date of the arrangement. Payment arrangements are not automatic and are to be based on a written policy established by the City Manager and administered by the Director. Failure to adhere to the written arrangement will result in additional fees as specified in Chapter 3.35 PMC and disconnection of water service without further notice. If an account is processed through the disconnect collection process for two consecutive months or any three times within the last 12 months, the Director may require that payment for all current as well as delinquent charges be received prior to reconnecting water service.

(3) A separate delinquent notice, in addition to the notice pursuant to subsection (2) of this section, shall be delivered to the service location of multifamily and commercial properties at least seven days prior to scheduled disconnection of service to provide tenants the opportunity to contact the landlord or to arrange payment prior to the disconnection of service.

(4) In the event of a turnoff for nonpayment of a delinquent account, the water shall remain turned off until the delinquency and all resulting charges are paid in full unless: